FAQs - Cost effective Insurance Solutions for Independent Contractors and Consultants

Whether it is a single Professional Indemnity Policy or a comprehensive package we offer great quality cover at an affordable price.

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When does cover commence?
Cover for Professional Indemnity Insurance, Public & Products Liability Insurance and Director's & Officer's Insurance can be arranged at any time to suit your circumstances. This can commence at any time but cannot be 'backdated'. However, please see below regarding Professional Indemnity Insurance as we do offer retroactive cover in those circumstances.

I only have a short term contract - why do I need annual cover?
Professional Indemnity Insurance is usually underwritten on a "claims made" wording, which means cover must be in force at the time of a claim or the claim or circumstances giving rise to the claim must be notified within the policy period. If you had insurance in force for the duration of your contract which then ceased upon completion of the project and a claim is made against you for professional negligence by your client after the end of the policy period you may not have insurance protection for the claim.

Annual cover ensures you have continuity of cover and peace of mind that if a claim is made long after the 'event' you are more likely to be protected than if you maintain insurance for short term periods of only for the 'life of the project'. Even if you cease freelance contracting, consider purchasing run-off cover for several years to ensure you are not exposed to a claim relating to work you carried out in the past.

Who provides the insurance and how can you be so competitive?
Insurance is arranged with certain underwriters at Lloyd's Limited. It is for this reason and the fact that the application is processed on-line that this comprehensive cover can be provided so competitively.

How can I pay for this insurance?
By Visa or Mastercard (debit or credit) through our secure portal without any surcharges.

How will my policy be renewed?
Your policy is due for renewal on or before the expiry date of your current policy. We will notify you when your policy is due for renewal by email at least one month before the expiry date. At this time we will invite you to renew the policy by sending you an email with a link to you Isure account. To complete your renewal please follow the link in the renewal email.

At renewal, you have a duty to disclose to the insurer any information which is relevant to the insurer's decision to insure you during the policy period. Please read the Duty of Disclosure on page 2 of your Policy document so that you know what you must do to comply with your duty of disclosure at renewal.

If you do not require renewal of your policy, please advise us as soon as possible by email on info@isureonline.com.au.

How do I find out the terms and conditions of each type of Insurance policy?
Specimen policy wordings are available in pdf format - click here.

How do I cancel or vary the terms of cover?
All policies are non cancellable by the insured. This means you cannot cancel the policy and obtain a refund if you change your mind or if you wish to cancel mid-term.

If you spot an error, or need to make an amendment please login to the 'Customers - access your account' link on our web site and make the necessary amendments; amendments can also be made throughout the policy period.

Professional Indemnity: What is Retroactive Cover?
Retroactive cover applies solely to Professional Indemnity Insurance. Once this class of insurance is arranged, it will cover you for any future claims which may relate back to an occurrence which pre-dates the date on which the insurance policy commenced as far back as the date on which your business started, so long as you keep the policy in force with us.

For this type of insurance, cover can only be confirmed after receipt of a declaration, at inception or renewal, that you are not aware of any circumstances which could give rise to a claim.

What if I do not qualify for the scheme; can I still get cover?
If we can't issue the policy to you immediately (e.g. because you have a claims history or you have answered a risk management question that requires further consideration) your online application will be referred to the insurer for further consideration.

If your business is still considered to be unsuitable by the insurer, we can refer you to Gallagher who may then be able to offer you terms from the open market. This means Gallagher may offer to find insurance from an alternative insurer on different policy terms. Please note Gallagher and Isure Pty Ltd are related companies.

General Insurance Code of Practice - providing you with better service
The General Insurance Code of Practice was developed by the Insurance Council of Australia to further raise standards of practice and service across the insurance industry. We keenly support the standards set out in the Code.

You can obtain more information on the Code of Practice and how it assists you by contacting us directly on 1800 4 ISURE or alternatively by visiting the Insurance Council of Australia Limited website. You can download a copy of the General Insurance Code of Practice here.

How do I complain?
We're committed to providing you with a first class service but we recognise that there may come a time when you feel we haven't delivered and you want to make a complaint. We'll always try to resolve any complaint speedily and at the earliest possible stage. The person dealing with your complaint will be authorised to settle it on your behalf.

In the first instance please email Stephen Hughes on Stephen.Hughes@ajg.com.au.

We'll try to resolve your complaint as soon as we receive it but if this isn't possible, we'll make sure that we send you an acknowledgement and an idea of the likely timeframe (no later than 15 days) for us to investigate the complaint and provide an outcome. In the event you remain dissatisfied you can refer the matter to the Complaints department at Lloyd's.

Their address is:

Lloyd's Australia Limited

Level 9
1 O'Connell Street
Sydney NSW 2000

Telephone Number: (02) 8298 0783
Facsimile Number: (02) 8298 0788
Email: idraustralia@lloyds.com

For clarification of any queries not covered above please advise us by email info@isureonline.com.au providing your telephone & email contact details.

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